Companies are growing larger and more global than ever before, fueled by digital technologies. At the same time, customers must be serviced from all corners of the globe, many of whom are increasingly working strange hours and need customer service in unconventional times. The need for large companies to outsource their work to meet these growing challenges has never been higher.
To many in the Western world, the cliche of an outsourced call centre is one situated somewhere in India. Yet today, it’s the Philippines which has become one of the world’s leading business process outsourcing (BPO) destinations.
And for good reason.
In fact, for several good reasons.
Here are some of the top reasons you should consider outsourcing to the Philippines to help grow your business.
English Is A Common Language
For many customers, the language barrier is one of the biggest frustrations when dealing with outsourced call centre or BPO staff.
This problem can be largely abated by outsourcing to the Philippines, as opposed to most other Asian nations. English is one of the official languages of the Philippines, and is spoken by the populace in casual conversation. This gives staff above average to fluent level speaking skills capable of servicing any English-speaking country.
Large Talent Pool of Educated Staff
Almost half a million people graduate in the Philippines every year across a wide range of subjects. These people are educated and eager to work; there is no challenge in connecting businesses with the right staff for their needs, whatever their field.
Of particular benefit, the schooling system in the Philippines is closely modelled on that of the US. Companies can easily assess what a person’s degree qualifies them to do by simply looking at the equivalent degree in the USA.
Low Operating Costs
The cost of living in the Philippines is significantly lower than that of Australia. A comfortable living wage in the Philippines is around $20k AUD a year — compared to almost $80K AUD in Australia.
This allows BPO companies in the Philippines to provide access to highly qualified staff for a fraction of what it would cost to hire locally.
Government Regulation for Security
The BPO industry is a cornerstone of the Philippine economy, and the government knows it. The industry is tightly regulated to ensure compliance with data privacy and security standards that are second to none globally. This gives international companies peace of mind knowing that they are working companies which must legally operate at a high standard.
With the recent economic impact of COVID-19 rippling across the globe, now is the best time to consider getting extra help by outsourcing to the Philippines. You will get access to skilled staff who won’t hit the language barrier, and who are cost-effective, and who work in a highly regulated industry for your safety and peace of mind.